Booking Conditions
It is important that you read and understand
the following conditions before making your booking.
The following Booking Conditions form the basis
of your contract with TOTAL INDIA DMC (PVT. LTD.) Limited (“TOTAL INDIA DMC”,
“us” and “Company”). It is important that you read and understand the following
conditions before making your booking. By asking us to confirm your booking, we
are entitled to assume that you have had the opportunity to read these Booking
Conditions and that you agree to them applying to your holiday arrangements
booked with us and which we agree to make, provide or perform (as applicable) as
part of our contract with you. References in these booking conditions to your
‘holiday package’ are references to any tour, excursion(s), short tour(s),
accommodation and/any services you have booked with TOTAL INDIA DMC.
1. Governing Law: These booking conditions are governed by the laws in force in Delhi, India when the booking is made and paid for in India/Bhutan/Nepal. Any claim or legal action against overseas suppliers will be subject to the terms of your contract with them and may be governed by the laws of other countries.
2. Confirmation of Services: Your acceptance of a quotation or
your booking request does not guarantee actual availability of the requested
flights, tours, accommodation, or services until such time as you receive a
confirmation invoice from TOTAL INDIA DMC.
3. Booking, Deposit and Final Payments: A nonrefundable deposit of 25% per
person is required within 7 days of confirmation of arrangements. Passenger
names must be provided exactly as per passport, including middle names, at the
time of booking, as well as a valid passport copy. Some of the tours, ground
arrangements and tickets may require a higher deposit of up to 50% or more.
Deposit requirements may vary when booking a special offer. TOTAL INDIA DMC
reserve the right to cancel any ticket or booking or, refuse to honour any
price or carry any passenger where any payment has not been received by TOTAL
INDIA DMC within the specified time. Final payment will be due between 90 to 60
days prior to departure unless otherwise specified or by the payment deadline
stated on the invoice whichever is the earliest. Bookings made within 90 days
of departure or at a value of less than $500 will only be processed if we hold
full payment. If TOTAL INDIA DMC is unable to confirm your reservation, all
monies will be refunded. Receipt of deposit will be taken as an understanding
by us that you have checked your confirmed arrangements and have read and agree
to abide by the terms and conditions set forth in this brochure.
4. Tailor-Made Quotations: For Tailor-made itineraries, the
first two quotes are complimentary. After this, we reserve the right to request
a non-refundable commitment fee of $100.00 per person or more. This will be
deducted from your final payment.
5. Tour Paced & Fitness Requirements: While all our tours require
reasonable fitness and the ability to navigate sights independently, some may
involve longer walks, cycling, and other physical activities. Each tour is
rated accordingly, and for further details, please don’t hesitate to ask and
ensure you meet the tour’s specified fitness requirements.
6. Price Guarantee: Prices listed are based on low-season costs and current exchange rates, but are
subject to change. They may be varied by advertising or special offers, or
changed for any reason, including without limitation, to cover changes in
government taxes and charges, exchange rate variations, fuel surcharges,
airline charges, a force majeure event or other material increases by
suppliers. Prices will be confirmed at the time of booking and held during any
applicable option period. Once the full payment is received by the TOTAL INDIA
DMC price will be guaranteed (except for any tax or levies imposed by any
Government and their agencies and for any changes resulting from a force
majeure event). The package prices are based on a direct bank transfer only.
Season described as low season depends on the country and the region you are
visiting. The reason can differ from monsoon, heatwave, unpredicted weather
patterns or anything which makes people uncomfortable and fewer tourists prefer
to travel.
7. Amendments: If you want to change any part of your holiday
arrangements after the invoice has been issued, we will do our best to make the
change, but it may not be possible. Where possible amendments to confirmed and
deposited itineraries outside will incur a fee of $50 per change in addition to
any difference in price, penalties and fee of any supplier and airlines.
Special airfares that require early ticketing may be non-refundable and
non-changeable.
8. Cancellations/Transfer of Booking: In the event of a cancellation, the
following per person per booking cancellation fee applies. Departure is
calculated from the first date of services booked with TOTAL INDIA DMC.
·
90
days or more before departure: Loss of deposit.
·
Less
than 89- 60 days before departure: 50% of the total tour cost.
·
Less
than 59-45 days before departure: 75% of the total tour cost.
·
Less
than 45 days before departure: 100% of the total tour cost.
·
No
show due to any reason: 100% of the total tour cost.
·
Services
booked that are less than the minimum deposit and amendment charges are not
refundable in the event of cancellation.
·
Bookings
made on promotional or discounted offers and/or full payment are received. Up
to 50% of the total cancellation fee will apply.
If you wish to cancel your booking or transfer
to a new departure date, the above cancellation fees will still apply. All
cancellations must be received in writing by TOTAL INDIA DMC and are not
effective until this notification has been received. Cancellation fees for some
products and services may vary from those stated above. If you are unsure,
please check with TOTAL INDIA DMC at the time of your booking. Regrettably,
cancellation charges cannot be waived and there will be no exceptions. No
refunds will apply on unused or omitted services due to any unforeseen
circumstances. Please note that employees of any overseas or domestic company
or staff of TOTAL INDIA DMC outside India/Bhutan/Nepal are not authorised to
give any guarantees or agreements to customers in respect of refunds or any
other matters.
9. Cancellation, Changes to Stopover and
Ticketed Airfares: Cancellation
and change fee of 30% of booking amount per
person applies for ticketed airfares, in addition to any airline cancellation
fees and penalty that are applicable. Airfare cost included in the tour is
clearly mentioned and are subject to flight and booking class availability.
Airfares will be booked and ticketed upon receipt of your deposit to avoid
price or tax increases. Airport taxes vary for each departure point and routing
of the airline. Airline schedules are subject to change without notice. Once
air tickets are issued, airline amendment and/or cancellation fees apply and,
in some cases, are non-refundable. Name changes and the voluntary date and
schedule changes will incur fees. TOTAL INDIA DMC is not liable for delays or
disruptions of any air travel. Once tickets are issued, TOTAL INDIA DMC will
have no other liability and will not be responsible for refunding the cost of
any services booked in conjunction with the flights.
10. Passengers Needing Special Assistance: TOTAL INDIA DMC welcomes passengers
with disabilities or special needs however, some group journeys may not be
suitable for passenger with a special need. We recommend you advise us the tour
you prefer and your interest with all the important information relating to your
health, mobility and fitness so we can tailormade tour accordingly. This
information is crucial and required at the time of booking and any changes to
health, mobility and fitness must also be reported as soon as possible and
prior to departure. If you require special assistance or care or any type
including pushing a wheelchair, assistance with walking or assistance with
dressing, you must travel with a companion capable of providing the required
assistance or care. TOTAL INDIA DMC will make reasonable efforts to accommodate
the special needs of disabled passengers, it is not responsible for any denial
of services by any third party entities it has travel arrangements with, such
as carriers, hotels, trains, restaurants or other independent suppliers unless
extra support person is available at the destination or tour and charges are
paid in advance. Please note coaches, minibuses and trains are not equipped
with wheelchair ramps. TOTAL INDIA DMC reserved the right to deny services from
the start till the end of the tour and TOTAL INDIA DMC booking conditions will
be enforced.
11. Not Included in the Tour Cost: Visa and passport costs, vaccination
and medical expenses, any type of insurance, excess baggage, extra meals, mini
bar, room service, additional excursions, laundry, beverages, souvenirs,
tipping, postage, phone calls, internet, none collectable taxes, items of a
personal nature and anything not mentioned in the Includes column of your tour
quote.
12. Cancellation by TOTAL INDIA DMC: Every tour is a guaranteed departure
with a minimum of one person in private escorted tour and group journeys as
mentioned in the tour itinerary. The Company reserve rights to cancel any tour
due to any unforeseen circumstances and will advise you as soon as possible. We
stress that this rarely occurs; however, in such an eventuality, the Company
will make every endeavour to offer substitute arrangements of a similar nature,
standard and cost. If the arrangements offered are not acceptable to you the
Client, a full amount, except any penalty charged by airlines and any third
party, will be refunded. TOTAL INDIA DMC take no responsibility for any loss
incurred due to the tour cancellation.
13. Special Deals and Multi Tour Discounts: The discount in the brochure is
given on the lowest price tour package when multi tours are booked. One
discount is applicable for one booking and cannot be combined with any other
offer or discount. The Company reserves the right to withdraw or change these
offers at any time.
14. Errors and Omissions: We reserve the right to correct any
errors in prices quoted or calculated for any services and will notify you as
soon as possible.
15. Hotel Descriptions, Maps and Photos: Hotel descriptions featured in this
brochure are based on current hotel guides and contractual agreements provided
by suppliers. Any facilities described are subject to change at any time. Maps
and photographs are included for general information and may not necessarily
reflect actual routes, locations, or services. Hotel room photographs may not
be specific to the actual room to be occupied.
16. Accommodations and Bedding Configuration: All accommodation quoted in the
itinerary is considered lead-in or base category rooms unless otherwise
requested. A double room is fitted with double or twin beds; the single room
may be smaller than other rooms and this varies from hotel to hotel. Triple
rooms usually offer a double bed with an additional rollaway mattress or
fold-away bed for the third person in the same room which you may find
over-crowding. Due to the type of guest hotel serve (Honeymoon and couple) some
hotel may only have double room though you requested for twin.
17. Special Requests: Where a special request (eg. diet,
room location, twin or double bedded room, a particular facility at a hotel,
flight seat requests and/or particular meals) is an important factor in your
choice of holiday, you must advise us when your booking is made. TOTAL INDIA
DMC will pass your request on to the hotel, airline or other supplier but
cannot guarantee that it will be accommodated. TOTAL INDIA DMC will also pass
on any dietary requests to the airline, but we strongly recommend that you
check directly with the airline once your tickets have been issued. The
provision of any special request does not constitute a term of your contract
with us. Confirmation that a special request has been noted or passed on to the
supplier or the inclusion of the special request on your confirmation invoice
or any other documentation is not confirmation that the request will be met.
Unless and until specifically confirmed, all special requests are subject to
availability.
18. Health and Fitness Requirements: A good level of fitness and health
is required to participate in all TOTAL INDIA DMC holiday packages. In some
destinations, there are extensive sightseeing excursions by foot which includes
the climbing of stairs. Mobility is needed boarding or alighting coaches, boat,
river cruise ships and trains. All customers are required to familiarise
themselves with any health requirements specific to the countries being
visited. Any pre-existing health conditions must be discussed with your doctor
who can confirm your suitability to travel on your chosen tour. If you or any
member of your party has any medical conditions or disability which may affect
you while travelling, you must provide us with full details in writing prior to
making your booking so that we can assist you in considering the suitability
tour arrangements. You must also promptly advise us if there are any changes to
your health that may affect your holiday after your booking has been confirmed.
In the best interests of yourself and of your tour group, TOTAL INDIA DMC
reserve the right to prevent you from further participation on a tour if a
physical or psychological condition presents itself which significantly affects
the enjoyment or wellbeing of yourself or the rest of your group. TOTAL INDIA
DMC will not be liable to refund any part of the tour paid by you, or on your
behalf, which you have not used. Reasonable assistance will be offered but you
will be responsible for making alternative arrangements to accommodate any
medical or dietary condition. The information provided does not, under any
circumstances, make TOTAL INDIA DMC liable if your condition exacerbates or
affects your ability to participate in any portion of the tour.
19. Travelling with Children: In hotels stating where a child
stays free, this is generally a room paid for as two adults and the child is
expected to share the parents’ bed. Hotels will not provide an extra bed, and
additional charges may be levied for a child’s meal and extra bedding. An
additional room is charged at an adult rate even if the child stays
unaccompanied by an adult. Children’s fares are available on application but
please note that children under 16 are only permitted on private car tour and
not permitted on any group journeys. TOTAL INDIA DMC take no responsibility for
the health, safety and security of their children.
20. Passport, Visa and Vaccinations: It is mandatory that you
familiarise yourself with any visa and health requirements that may be
applicable in the countries you are visiting. You are responsible for complying
with all entry visas, healthlaws, regulations, orders, demands and requirements
of countries visited or transited. Please note that passport and visa
requirements are not the responsibility of TOTAL INDIA DMC or that of your
travel agent and both these parties cannot be held liable for any loss or expense
due to the failure to comply with the above.
21. Travel Insurance: Travel Insurance is not included in
your holiday package. It is a condition of booking and you are required to
purchase comprehensive travel insurance that includes (without limitation)
coverage for the cost of your holiday package, medical expenses, loss of
luggage, cruise and land content and airfare charges that may occur due to
cancellation, the impossibility of performance or other frustration,
disruption, loss of deposit and Force Majeure. TOTAL INDIA DMC cannot in any
way be made liable for any cost incurred by the customer on any tour.
22. Local Laws: All participants in tours operated by the
Company are expected to obey the laws and regulations of the countries visited
and any failure to do so will relieve the Company of all obligations that it
may otherwise have under this Contract.
23. Behaviour: It is every passenger’s responsibility to
ensure that you and the members of your party do not behave in a manner which
causes offence or danger to others, or which risks damage to property belonging
to others. In such circumstances, all suppliers (e.g. hotel staff, guide,
driver, airline staff etc.) and the Company have the right to terminate
arrangements made on the passenger’s behalf, in which case the Company’s
responsibility to the passenger ceases immediately. Therefore, the Company will
not be liable for any refunds, payment of compensation or reimbursement of any
cost or expenses incurred as a result. Further, the Client will be liable to
reimburse the company for any expenses whatsoever that it incurs as a result of
such behaviour.
24. Luggage Limits: Although we do not have any luggage
limits on our tour but highly recommend carrying 1 piece up to 30kg per person
which is easy to transport while travelling by coach or car. When a flight is a
part of your tour, standard luggage allowance may vary. We recommend you check
the correct luggage allowance of your international and domestic flights at the
time of booking. In some case, you can pre-purchase but since airlines are
frequently changing their policy it is impossible for us to confirm luggage
allowance until the flight is ticketed and paid. It’s passenger responsibility
to familiarise airline’s luggage policies before departure. If not comply with
the rules, airlines may impose excess baggage fees at the time of check-in and TOTAL
INDIA DMC take no responsibility. All luggage is at “owner’s risk”.
25. Variations: Considerable care has been taken in preparing
this brochure but circumstances not within TOTAL INDIA DMC’ control may force
changes for Itineraries, accommodation, activities, costs, in which case you
will be informed as soon as possible. If necessary, due to circumstances beyond
our control, TOTAL INDIA DMC reserve the right to change hotels to a similar
category. TOTAL INDIA DMC may update these terms and conditions at any time.
Any changes to these terms and conditions made after booking will be advised to
you as soon as possible.
26. Travel Documentation: Please ensure to make final payment
on time according to the due date so we can process and finalise travel
documents. Documentation will be forwarded only two (2) weeks prior to
departure. Requests for early documents are accepted but are not guaranteed
unless full and final payment from every group tour member is received.
27. Travel Agent Responsibilities: It is the travel agent’s
responsibility to ensure that their client is carrying the correct travelling
documents and is aware of full booking the terms and conditions of TOTAL INDIA
DMC.
27. Passenger’s Responsibility: Although we take utmost care while
selecting accommodation to ensure you enjoy a comfortable stay, it should be
noted that the standard of accommodation varies quite drastically throughout
the countries and various regions. Since most booking is made far in advance,
it is the client’s responsibility to advise us at the time of confirmation
should they have any concern or a likelihood to want to change any
accommodation included in the itinerary. Any changes made after confirmation
may incur a penalty. Passengers are also advised to ensure that full payment of
your booking is made on time by the travel agent where tours are booked.
29. Pre-departure information: We highly recommend all passengers
read our pre-departure information to get a good insight into frequently asked
questions. Do contact us if you still have any questions which are not covered
relating to your specific tour.
30. Smoking: Smoking is allowed in the designated area only
and not permitted inside hotel, coaches, car, trains, cruise, restaurants etc.
31. Air Tickets and Seat Allocation: Frequent flyer miles may not be
accrued on some airfares. Pre-flight seat allocation is not included when
quoted and may not be available. Schedule changes or flight cancellations are
subject to the airline’s policy and are outside TOTAL INDIA DMC control.
32. Refusal of Carriage: TOTAL INDIA DMC reserve the right to
remove passenger from our tours for reasons that impact on the enjoyment or
safety of other tour members and or operation staff, such as, but not limited
to, the physical, medical or mental inability of passenger to undertake the arrangements
of the tour, unsocial or unruly behaviour, or the carriage of prohibited
substances and materials.
33. Gratuity/Tipping: Tipping has always been difficult as
it might not be a part of your culture or country, however, it is highly
expected where we operate tours and is often the way some people supplement
their earnings. Prepaid tipping options are given in each Group Tour and cover
Tour Managers, Local Guide and Driver only. You are welcome to pay more if you
wish as these guidelines are prepared to cover a reasonable amount. Our Tour
Manager will guide you and we recommend you keep the small denomination of
local currency if you wish to pay porter, waiter, rickshaw driver etc.
34. Personal Belongings and Lost Items: For security reasons, valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, and electrical or battery-operated appliances. It is the passenger’s responsibility to look after their property at all times, and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss.
Total India DMC will not be held responsible for any loss, theft, or damage to personal belongings during the tour. We strongly recommend keeping essential items with you at all times and using hotel safety deposit boxes whenever available. Please double-check your room, transport, and excursion sites before departure to ensure nothing is left behind.
35. Disruption to Itinerary Arrangements: Under normal operating conditions
itineraries will be delivered as per the brochure. However, sometimes for
reasons beyond our control, it may be
necessary to make alterations to your itinerary. On occasion, roadblock, public
holiday, flooding, low water levels or due to unforeseen circumstances. We
recommend you take out comprehensive travel insurance that includes coverage of
events such as these, as we will not be liable for any direct or indirect costs
incurred as a result of such events or other factors beyond our control
happening. Published itineraries are indicative only and subject to alterations
and delays at short notice, though every effort will be made to ensure that the
published itinerary is followed as closely as possible. The Tour Manager and
local guides are jointly responsible for passengers’ comfort and safety.
Therefore passengers must accept their decisions and instructions.
Additionally, you are not entitled to any refund for any alterations to your
itinerary that are caused or contributed to by any such events which are beyond
our control.
36. Shopping and Other Services: Local Bazaars and shopping can be
fun and entertaining while on holiday. We do not patronise any shopping malls
or emporiums, no staff and employees are neither qualified nor permitted to
ensure or guarantee the quality or value of any goods purchased while on tour.
Leisure activities and services are undertaken during free time are at the
customer’s own discretion, as suitability and standard of any recreational
services outside of your booked arrangements cannot be monitored by us and
therefore, is undertaken entirely at the passenger’s own risk.
37. Seatbelts and Baby Seats: Seat belts are available in all our
transport and compulsory for our chauffeur drivers to wear. It is recommended
that where seatbelts are available passenger must use them and remain seated at
all times while the vehicle is moving. If you are travelling with children,
baby seats are available in a few destinations and are offered on first come
first basis. It’s your responsibility to request at the time of booking. Though
we ensure baby seats are of high quality and offer what is available at the
destination. If you wish to take your own baby seat, we do not guarantee to fit
on the transport located to you. Passenger’s warrant that they shall not make
any claim arising from injury or damage due to any reason and hereby release TOTAL
INDIA DMC from all such claims.
38. Complaints and Claims: We strive to ensure your
arrangements are delivered smoothly. However, there are times when problems
arise while on tour. If the passenger is not satisfied with any aspect of their
arrangements, they must immediately bring it to the attention of the Tour
Manager, or 24/7 local emergency helpline number provided in your travel
documentation so that they may use their reasonable endeavours to rectify the
situation. Should the problem remain unsolved during the journey you should send
email to your agent or us detailing the nature of the complaint as well as the
effort you made to resolve the problem while on tour. Failure to complain at
the time will affect the passenger’s ability to claim compensation. No
complaint or claim will be considered if described procedures are not followed
and the complaint is made after 28 days of the completion of the tour.
39. Liability Disclaimer: TOTAL INDIA DMC (herewith called
‘the Company’) advises that passengers should familiarise themselves with the
services, quality, location, terms and conditions of our suppliers such as
hotel, transporter, airlines before making a booking. TOTAL INDIA DMC will not
be held responsible and will be excluded from liability for any loss, damage,
omission or acts being negligent or otherwise committed by the suppliers of
transportation vehicles, hotels, restaurants or attractions used in connection
with the tours. While the Company will use its best endeavours to operate all
tours as advertised, reasonable changes in the itinerary or services may be
made without notice where deemed necessary or advisable by the Company. No
refund will be made for any unused services which are included in the tour
price. The information detailed in the Company brochure range, including
pricing, is correct to the best of the Company’s knowledge at the time of
print. The Company, however, accepts no liability for innocent inaccuracies
contained herein or loss incurs due to force majeure.
40. Privacy and Consent: Personal information is collected
to process your booking and also to keep you up to date with other TOTAL INDIA
DMC product and information which may be of interest to you. You give us
permission to use your tour picture and video in the brochure, advertising
material or website to support the authenticity of the tours and services. You
can email us not to use your image by advising us at the time of booking and
also can
opt-out of receiving information at any time if you choose to do so. Any
personal information you provide will be managed in accordance with TOTAL INDIA
DMC’ privacy policy which can be viewed at our website.
41. Force Majeure: “Force Majeure” means any event which TOTAL
INDIA DMC could not, even with all due care, foresee or avoid. This includes
but is not limited to war or threat of war, riot, civil strife, terrorist
activity, industrial dispute, pandemic, disease or contamination of any type,
natural disaster, industrial or nuclear disaster, adverse weather conditions,
high or low water level, fire, change in law, any jurisdiction or territory
relevant to the booking contract, which includes changes in statute,
regulation, determination, by-law, declaration, licence and the common law as
applicable from time to time. including changes or amendments in regulations or
access to services, sites or countries caused by declared epidemic or pandemic
events. If TOTAL INDIA DMC, in its reasonable opinion, considers that any Force
Majeure event prevents (whether directly or through its employees, supplier,
contractors, subcontractors and agents) from lawfully or safely providing any
products or services subject of the booking contract with you, TOTAL INDIA DMC
may immediately by the written notice terminate the booking contract (in whole
or in part)or change your travel arrangements as reasonably practicable to
ensure your safety. TOTAL INDIA DMC will invoice you for any additional costs,
offer a best possible solution under the circumstances including credit toward
future travel or refund the customer for the Holiday Package less any
reasonable losses incurred before cancellation. Losses may amount to a
substantial proportion of the booking price. TOTAL INDIA DMC will use
reasonable endeavours to minimise losses incurred by customers. Customers must
take out travel insurance to protect themselves against loss in the
circumstances.
42. Consular Advice: We strongly recommend that you familiarise yourself with the latest Government Consular advice and information before making a booking and prior to departure by calling or visiting websites of the Department of Foreign Affairs and